Orders:
Q: How do I place an order?
A: Placing an order is easy! Browse our collection, select your favorite T-shirt, choose your size, and click "Add to Cart." When you're ready, proceed to checkout and follow the prompts to complete your purchase.
Q: Can I modify or cancel my order?
A: If you need to make changes or cancel your order, please contact our customer service team as soon as possible. We'll do our best to accommodate your request, but please note that once an order has been processed, we may not be able to make changes.
Q: How can I track my order?
A: After your order has been shipped, you'll receive a confirmation email with a tracking number. Use this number to track your package on the carrier's website.
Shipping & Returns:
Q: What shipping options do you offer?
A: We offer a variety of shipping options to suit your needs, including standard and express shipping. Shipping costs and delivery times will be calculated at checkout based on your location and chosen shipping method.
Q: Do you ship internationally?
A: Yes, we ship worldwide. International shipping rates and delivery times will be calculated at checkout.
Q: What is your return policy?
A: We want you to be completely satisfied with your purchase. If you're not happy with your T-shirt, you can return it within 30 days of delivery for a full refund or exchange. Please ensure the item is unworn, unwashed, and in its original condition.
Q: How do I initiate a return or exchange?
A: To start a return or exchange, please contact our customer service team with your order number and reason for the return. We'll provide you with instructions on how to return the item to us.
Payment:
Q: What payment methods do you accept?
A: We accept various payment methods, including credit/debit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options.
Q: Is my payment information secure?
A: Yes, we take your privacy and security very seriously. Our website uses industry-standard encryption to ensure your payment information is protected.
Q: When will my credit card be charged?
A: Your credit card will be charged at the time of purchase. You will receive a confirmation email with your order details once the payment is processed.
Q: Can I use multiple payment methods for one order?
A: At this time, we only accept one form of payment per order.
Still Have Questions?
If you have any other questions or need further assistance, please don’t hesitate to contact our customer service team. We’re here to help!
Contact Us:
Email: customer@hitistore.in
Phone: +91 93109 07961
Thank you for shopping with Hiti Store!