Our return policy are very simple. We try our best to provide the best quality products to our customers. Still in case you are not happy with the product(s) and wish to return it, you can do it easily.
What is HITI STORE care of HITI Enterprises Return & Exchange Policy? How does it work?
We have a 7- day return and exchange policy, which means you have 7 days after receiving your item to request a return or exchange in case of defective or wrong item received. On orders above Rs.1,000, no return is applicable, only exchange can be done.
Return policy
We have 15 days return policy.
To start a return, you can contact us at HITISTORE2@gmail.com or WhatsApp +91-76786-98403, +91-87450-80156
Kindly pack the product(s) properly to prevent damage during transit. To be eligible for a return, your item must be in the same condition that you received it, unused & unwashed condition with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Please courier the product(s) to the following address: ……………………………………………………………………………
In case the customer receives defective/wrong product(s), you are requested to ship the product(s) back to us. As we do not have a reverse pickup facility yet. Please pack the items securely to prevent any loss or damage during transit. A maximum of Rs.50 will be refunded to you for shipping product(s) back to us in terms of discount on your next purchase.
Please make sure your courier costs do not exceed the amount stipulated above. Replacement and Refund for any order will not processed without sharing photographic and videography evidence of your faulty product. So please share photo and video evidence before replacement or refund.
We suggest you to select ‘Speed Post’ as your courier service rather than using other courier companies. Speed Post is a government-owned entity that operates India’s largest postal network and it is totally reliable.
It is mandatory to capture a video/photo before shipping the package or handling it to our courier partner.
Also, please Contact Us before you return the products to us so that we will be able to process your return request.
Check Eligibility
Things To Consider
Exchange (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hitistore2@gmail.com and send your item to: RZH-20, FIRST FLOOR STREET NO-7,OPPOSITE GURUDWARA,RAGHU NAGAR, NEW DELHI-110045
A maximum of 2 products can only be exchanged. As we do not have a reverse pickup facility yet. Please pack the items securely to prevent any loss or damage during transit. A maximum of Rs.50 will be refunded to you for shipping product(s) back to us in terms of discount on your next purchase.
The fastest way to ensure you get what you want is to connect us at (+91)8745080156 or WhatsApp us at (+91)7678698403 or email us at hitistore2@gmail.com.
Note: If you received incorrect size of the product we can exchange. Returns and Exchanges must be requested within 7 days of receiving your item.
Defective/Damaged
Defective/Damaged Product (if applicable)
Please contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Non-Returnable
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Refund (if applicable)
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, your amount will be automatically refunded in your bank account within 3 – 5 working days.
Note: Replacement and Refund for any order will not processed without sharing photographic and videography evidence of your faulty product. So please share photo and video evidence before replacement or refund request.
Cancellation Policy
The cancellation request for your order can be done within 24 hours of placing the order through email or WhatsApp.
If the order is shipped from the warehouse, it cannot be cancelled. However, if the product(s) is found to be wrong/damaged, you can raise a return request within 24 hours of order delivery.
Shipping Policy
At HITI Store care of HITI Enterprises, we strive to ensure that your products reach you in the fastest possible time frame. All our products are tailor made for customers and the process includes multi-level quality checks & sanitisation for a safe & secure dispatch every time.
Base Timeline For Dispatch:
CATEGORY ORDER READY TIME/DISPATCH TIME
Product will deliver in 5 – 7 Working Days depending on location and our delivery partner will be india post.
How do I cancel my order?
I wish to change my order. Will it be possible?
Payment HITI Store care of HITI Enterprises Payment accepts Debit Cards, Credit Cards, NetBanking, Wallets & UPI for payments.
Need help?
Contact us at hitistore2@gmail.com for questions related to refunds and returns.